Performance Competencies


Valdosta State University’s performance management process focuses on “what” the employee does – objectives and job responsibilities – as well as “how” the employee does it – competencies. 

Competencies are attributes, knowledge, skills, abilities, and other characteristics that contribute to individual success in the organization; they focus on “how” things get done. Competencies help drive individual and organizational performance. As part of the performance management process all employees are evaluated on seven core competencies: Delivering Results, Agility, Collaboration, Communication, and Service Excellence.

These core competencies have been identified as critical for all levels of employees to demonstrate on a consistent basis for individual and organizational success.

Two additional competencies have been identified as critical for exempt-level employees in leadership roles. These include: Strategy, and Talent Management.

2017 Competencies and BARS Guide


Delivering Results

Definition: Demonstrates an understanding of the scope of the University; Is honest, trustworthy and conveys oneself in a professional manner; Takes ownership and accountability for own performance; Strives to consistently achieve excellence in all tasks and goals; Effectively addresses setbacks and ambiguity; Displays strong commitment to further organizational and community success. 


Definition: Quickly and effectively adapts to changing situations by altering their approach or way of thinking. Applies creative problem solving skills to develop solutions that eliminate unnecessary obstacles for students, parents, and other institutional constituents.


Definition: Cooperates with employees within/across departments to accomplish shared goals; treats others with dignity and respect while maintaining a friendly demeanor; acknowledges the values of others contributions to shared goals.


Definition: Expresses thoughts clearly and respectfully both orally and in writing; demonstrates effective listening skills; clearly understands instructions and conveys information effectively.

Service Excellence

Definition: Provides helpful, courteous, accessible, responsive, and knowledgeable services and information. Addresses student, faculty, staff, alumni, parent, retiree and other constituent’s questions and concerns in a timely and responsive manner.



Definition: Anticipates obstacles and takes calculated risks to achieve a goal; Leads the vision with innovative solutions; Embraces, promotes, and implements change; Secures and utilizes resources to respond to opportunities and problems; Monitors and re-evaluates decisions, priorities, and plans in order to achieve a vision; Demonstrates fairness, consistency in decision making, and a willingness to listen to new ideas; Takes responsibility for his or her decisions.

Talent Management

Definition: Communicates important information and decisions in a timely manner; Identifies and focuses on the most significant priorities; Provides assistance to others with helpful and timely feedback; Sets achievable goals, milestones, and deadlines; Makes work challenging, meaningful, and engaging for their team; Recognizes and develops talent; Delegates and provides good exposure to their team members; Communicates effectively and conveys a clear understanding of desired result; Values and respects each member of the team, regardless of position; Acknowledges the support and contributions of others in achieving results.